If the problem persists, disconnect all non-essential peripherals, restart Zoom and check if the app works as intended. While they may not do the trick for all of you, it’s still worth giving them a try.
Additional SolutionsĪ number of users confirmed the solutions below worked for them. Then reinstall Zoom from their website and check if you can launch and join video meetings. If you still can’t use the app, uninstall it from your Mac and restart your machine.
Save the settings and test your connection. Enter your new DNS settings and check the results. Select your connection and click on Advanced. Click on the Apple menu, select System Preferences and click on Network. If the issue persists, change your DNS settings. Go to System Preferences, select Security & Privacy and click on the Firewall tab to disable the tool. Disable your VPN and firewall, switch to a different network and check the results. Disconnect all the other devices connected to the network and ensure your Mac is the only device using the connection.Īdditionally, restart your router and check if there are any firmware updates. Keep in mind that video meetings require quite a lot of bandwidth and the app may stop working if there’s not enough bandwidth for its needs. Make sure you have enough bandwidth to support Zoom video calls. Restart Zoom and check if this quick solution solved the problem. Do the same for your Camera settings and allow the app to use your camera as well. 
Make sure Zoom is allowed to access and use your microphone. Select the Privacy tab and click on Microphone. Click on the Apple menu and go to System Preferences. Additionally, check if other users reported similar problems. Go to Zoom’s service status page and check if there are any known issues that might explain why the app is stuck on “Connecting”. 
On the other hand, if the app is stuck on “Connecting” at all, this appears to be a network or server issue. If Zoom is stuck on the “Connecting to audio” screen, this indicates you need to tweak your settings so as to allow the app to use your microphone and camera.
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